Tested & Approved Avaya Study Materials

Avaya Inc. - an international company focused on the design and administration of cloud platforms and digital communications. In addition, Avaya provides software, devices, and services for businesses of all sizes.

In terms of numbers, Avaya has 100,000 customers from more than 190 countries around the world, including such far-famed companies as Disney, Apple, Liberty Mutual Insurance, and 90% of the Fortune 100 list.

Avaya is currently headquartered in Durham, North Carolina.

Technologies

Given that Avaya is number one in the world among phone systems for medium and small businesses, as well as contact center solutions, the provider offers a variety of services and solutions related to workflow collaboration and cloud communications.

For example, the well-known OneCloud platform includes CCaaS contact center, unified communications (UCaaS), CPaaS, and various services.

In addition, Avaya develops effective solutions for various areas, including public order, financial services, education, government, and health care.

Certifications

Avaya is committed to ensuring that professionals have the quality knowledge and skills to successfully design, maintain and sell products and services. Therefore, multiple accreditation pathways have been developed depending on the professional goals of the candidates.

Sales & Design Certifications aim to prove candidates' expertise in developing and selling Avaya products and solutions. Each of these two areas offers two designations of Associate and Specialist levels.

• Avaya Sales Readiness Associate (ASRA) – a basic comprehension of the effective selling strategy and value of Avaya solutions for customers’ business need support.
• Avaya Professional Sales Specialist (APSS) - an intermediate-level knowledge of Avaya product selling.
• Avaya Design Readiness Associate (ADRA) – a basic comprehension of the design considerations needed for the Avaya solution.
• Avaya Certified Design Specialist (ACDS) – an intermediate technical expertise in creating specific greenfields and developing modernization and migration solutions based on business needs.

Services Certifications focus on the knowledge and skills to support and implement Avaya technologies. Thus, candidates are offered qualification pathways in implementation, support, and maintenance. However, it is worth bearing in mind that in order to obtain the ACSS accreditation, one must be ACIS certified. At the same time, the ASTA qualification path is designed for Avaya partners and customers who are able to successfully perform the job responsibilities associated with managing a specific Avaya solution, application, or product.

• Avaya Certified Implementation Specialist Program (ACIS) – an enhanced competency in configuring and installing numerous Avaya solutions.
• Avaya Certified Support Specialist Program (ACSS) – an advanced administration, maintenance, and troubleshooting capabilities for efficient and accurate solutions to issues related to communication with customers.
• Avaya Services Technical Associate Program (ASTA) – a technical expertise in supporting and implementing the Avaya products & solutions in cases where an Avaya Services designations do not exist.

Administrator & Developer Certifications are designed for Avaya partners and customers performing developer and administrator roles.

• Avaya Solutions Administrator Certificate (ASAC) – a fundamental technical expertise in the Avaya solution administration.
• Avaya Solutions Developer Certificate (ASDC) – a fundamental technical expertise in the Avaya solution development.

At the same time, Avaya offers many training programs based on its products, designed to prepare candidates for qualification exams in a qualitative and comprehensive manner.